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Legal

Legal Notice

Status: 30.08.2026

Disclosure according to § 5 E-Commerce Act (ECG), § 14 Commercial Code (UGB), § 63 Trade Regulation Act (GewO), and §§ 24 and 25 Media Act (MedienG).

Media owner, publisher and Website operator

SF2 Systems GmbH

Eichelhofstraße 2B, 1190 Vienna, Austria

Corporate purpose

Development and further advancement as well as protection and commercial exploitation of an industry- and application-independent usable Semantic-Folding AI technology.

Legal form and registration data

  • Legal form: Limited liability company (GmbH)
  • Company register number: FN 673358 h
  • Company register court: Commercial Court Vienna
  • Registered office of the company: Vienna
  • VAT number: ATU66898538

Authorized representative bodies

Management: Francisco Webber

Contact

E-mail: info@sf2systems.com

Web: sf2systems.com

Trade license and supervisory authority

  • Trade description: Services in automatic data processing and information technology
  • GISA number: 39402547
  • Responsible Trade and supervisory authority: Magistrate District Office for the 18th and 19th District, Vienna
  • Chamber affiliation: Member of the Vienna Chamber of Commerce, Specialist group for Business Consulting, Accounting, and Information Technology (UBIT)

Applicable legal provisions

Trade Regulation 1994 (GewO), accessible via the Federal Legal Information System at www.ris.bka.gv.at.

Basic direction of the website (guiding principle)

Declaration regarding the basic direction in accordance with § 25 para. 4 Media Act:

The website sf2systems.com is intended to provide information about the company SF2 Systems GmbH, about the Semantic-Folding technology developed by SF2 Systems, as well as about the software and hardware products based on it for industrial condition monitoring, anomaly detection, and predictive maintenance. It includes product and technology information, application examples and case studies, news and event announcements, as well as access to account, download, shop, and license functions. The website does not pursue any political or ideological orientation.

Copyright and image credits

All content on this website, in particular texts, graphics, logos, trademarks, and technical representations, is protected by copyright and trademark law. Detailed regulations regarding permissible use as well as an explicit reservation of use for text and data mining pursuant to § 42h para. 6 of the Copyright Act can be found in our Terms of Use.

Image credits: This website contains AI-generated image material

Image material and AI-generated content

Individual illustrations used on this website were created or edited in whole or in part using generative AI. Such illustrations are intended to illustrate technologies, use cases, or industrial scenarios and do not necessarily represent specific facilities, products, customer environments, or projects actually carried out.

Legal

Privacy Policy

Status: 30.08.2026

1. General

1.1 Subject matter and scope

1.1.1 The protection of personal data is an important concern for us. This Privacy Policy informs about which personal data SF2 Systems GmbH processes when visiting its website https://sf2systems.com as well as when using the associated user account, order, download, license, support, and communication functions, for what purposes the processing takes place, on which legal bases it is based, and which rights data subjects have.

1.1.2 Personal data are all information relating to an identified or identifiable natural person.

1.2 External websites

1.2.1 Our website may contain links to third-party websites. The operator of those websites is generally responsible for the processing of personal data that occurs there. The privacy policy of the respective provider applies.

2. Responsible Party

2.1 Responsible Entity

2.1.1 The responsible party within the meaning of the General Data Protection Regulation is:

SF2 Systems GmbH
Eichelhofstraße 2B
1190 Vienna
Austria

E-mail: info@sf2systems.com

2.2 Contact for Data Protection Matters

2.2.1 Questions regarding the processing of personal data as well as requests to exercise data protection rights can be directed to the email address mentioned above.

3. Accessing the Website and Server Log Data

3.1 Processing when accessing the website

3.1.1 When accessing our website and the associated online services, technically required connection and access data are processed. These include, depending on the access, in particular: a) IP address; b) date and time of access; c) accessed page or file; d) browser type and browser version; e) operating system used; f) referrer URL, if transmitted by the browser; g) access status; h) amount of data transmitted; and i) other technically necessary connection and error data.

3.1.2 The processing serves the technical provision of our website and online services, ensuring stability and functionality, error analysis, as well as the detection and prevention of unauthorized access, misuse, and other security incidents.

3.2 Legal Basis and Retention Period

3.2.1 The legal basis is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the secure, stable, and trouble-free operation of our website and IT systems as well as in the prevention of abusive or unauthorized access.

3.2.2 Server log data is generally deleted after 30 days. Any storage beyond this period only occurs to the extent necessary for the investigation of a specific security or abuse incident, to comply with legal obligations, or to assert, exercise, or defend legal claims.

4. Contact and General Inquiries

4.1 Processing of Contact Data

4.1.1 If you contact us by e-mail, via a contact form, or by other electronic means, we process the data you provide in the context of contacting us. This may include in particular: a) Name; b) Company; c) E-mail address; d) Telephone number, if provided; e) Content of your message; f) Attachments you send; and g) Time and course of communication.

4.1.2 Processing is carried out to handle your request and for further communication with you. If the request is aimed at initiating or executing a contract, the processing is based on Art. 6 para. 1 lit. b GDPR. Otherwise, it is carried out on the basis of Art. 6 para. 1 lit. f GDPR; our legitimate interest lies in the proper handling and traceable documentation of incoming requests.

4.2 Storage duration

4.2.1 The data will be deleted as soon as the request has been finally processed and no legal retention obligations, ongoing contractual relationships, or other legitimate reasons for further storage oppose this.

5. SF2 User Account

5.1 Creation and management of a user account

5.1.1 For the setup and management of an SF2 user account, we process the master data and technical information required for this purpose. This includes in particular: a) full name; b) email address; c) company, if provided; d) authentication data, in particular an encrypted password hash; e) user or user account identifier; f) registration and confirmation status; g) date and time of registration and email confirmation; h) login and security-related event data; and i) temporary identifiers for email confirmation and password reset.

5.1.2 The processing serves the provision and management of the user account, the authentication of the user, access to software downloads, download history, license functions, orders, and personal settings, as well as the protection of the user account against unauthorized access.

5.2 Contract, consent, and evidence data

5.2.1 To the extent necessary for the execution or documentation of legally relevant processes, we additionally process in particular: a) the time and status of contract conclusions and license activations; b) the version of the Terms and Conditions; c) the version of the license terms included at the respective time; d) the version of these provided at the respective time Privacy Policy; e) timing, content, and status of voluntary consents; f) changes and withdrawals of such consents; g) if necessary, evidence of declarations related to immediate contract performance and the expiration of a statutory right of withdrawal; h) changes to user account or contract data, as well as i) renewal, modification, termination, and other legally relevant status information.

5.2.2 These data serve in particular for contract processing, traceability of legally significant declarations, as well as compliance with statutory accountability and documentation obligations.

5.3 Legal bases

5.3.1 The processing for the setup and management of the user account as well as for carrying out associated contractual and license relationships is based on Art. 6(1)(b) GDPR. Security-relevant processing is additionally based on Art. 6(1)(f) GDPR; our legitimate interest lies in securing user accounts as well as in detecting and preventing unauthorized or abusive access.

5.3.2 As far as data is processed to fulfill statutory accountability, documentation, or proof obligations, the processing is carried out on the basis of Art. 6 para. 1 lit. c GDPR. To the extent that documentation beyond this is necessary to assert, exercise, or defend legal claims, processing may be based on Art. 6 para. 1 lit. f GDPR.

5.4 Storage Duration

5.4.1 User account data is generally stored as long as the respective SF2 user account exists. After the deletion of a user account, personal data is removed, provided there are no statutory retention obligations, ongoing contractual or license relationships, or other legitimate reasons for further storage.

5.4.2 The deletion of an SF2 user account therefore does not necessarily lead to the simultaneous deletion of all contract, invoice, license, or verification data.

5.4.3 Confirmation and temporarily valid identifiers for resetting the password are deleted or technically invalidated after their use or after their validity expires.

6. Software downloads and download history

6.1 Processing in the download area

6.1.1 In a software download, the following data in particular may be processed: a) user account or user identifier; b) selected product; c) software version; d) platform or system architecture; e) date and time of the download; f) download status; g) IP address and technical access data; and h) number or history of downloads.

6.1.2 The processing serves the provision of the requested download, the display of the personal download history, the traceable assignment of software versions, as well as the protection of the download infrastructure against misuse and automated or unauthorized access. It may also be necessary in order to assign requests for technical support for a specific software version.

6.2 Legal Basis

6.2.1 The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Insofar as it serves security or misuse prevention, it is additionally based on Art. 6 para. 1 lit. f GDPR.

6.2.2 Any further analysis of visiting or usage behavior on our website is carried out exclusively in accordance with Section 12 of this Privacy Policy.

7. License Activation and License Management

7.1 Processed License Data

7.1.1 For the creation, activation, provision, and management of an SF2 license, we process, depending on the license model, in particular: a) full name; b) company; c) email address; d) product and license type; e) license ID; f) hardware ID of the licensed target system; g) public key of the target system (Device Public Key), if provided; h) issuance date; i) validity period for time-limited licenses; j) activation and confirmation status; k) licensed features or instances; l) renewal, modification, or termination status; and m) technical signature and license metadata.

7.1.2 The processing is necessary to check the license entitlement, to create and provide a signed and, if applicable, device-bound license file, to manage existing license rights and durations, as well as to document extensions, changes, and terminations in a traceable manner. It also enables the assignment of issued licenses in response to technical support, security, or license management inquiries.

7.2 Legal basis and storage duration

7.2.1 The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. To the extent that it serves to prevent license abuse, to secure the activation process, or to ensure the traceability of issued licenses, it is additionally based on Art. 6 para. 1 lit. f GDPR.

7.2.2 The core data required for a license is generally stored for the duration of the existing license entitlement. For licenses without a time limit, this may mean storage for the duration of the ongoing license entitlement.

7.2.3 After the termination of a license, data is only further stored to the extent required due to legal obligations, for purposes of technical support, for abuse prevention, for documentation of existing or previous license rights, or for asserting, exercising, or defending legal claims.

7.2.4 Information that is explicitly marked as optional in the respective activation process does not have to be provided.

7.3 Local license verification after provisioning

7.3.1 After the license code or the license file has been provided, the technical checks of the license entitlement are carried out locally on the respective system. No periodic online queries to SF2 Systems are conducted for these ongoing checks.

7.3.2 In particular, no license ID, hardware ID, target system, instance, or other license check data is periodically transmitted to SF2 Systems for the local license check after the provision. Data that the user sends to SF2 Systems themselves in the context of a new activation, modification, support, or other expressly requested process remain unaffected.

8. Orders, contract processing, payment processing, and invoicing

8.1 Order and billing data

8.1.1 For paid orders through our shop, we process the data that is required for contract conclusion, contract processing, payment allocation, and invoicing. Depending on the transaction, this particularly includes: a) name; b) company; c) billing address; d) email address; e) VAT number, if provided or required; f) ordered products, licenses, or services; g) order and contract data; h) invoice amount and currency; i) chosen payment method; j) payment status; k) payment and transaction references; l) invoice data; and m) information on refunds, cancellations, or other payment-related transactions.

8.2 Payment processing via Mollie

8.2.1 For the processing of electronic payments, we use Mollie B.V., Netherlands, as a payment service provider. To carry out the payment, the customer is redirected to the payment environment provided by Mollie. The payment data required for the chosen payment method is collected directly by Mollie there.

8.2.2 Full credit or debit card numbers, card verification numbers such as CVC, or online banking access data are not transferred to SF2 Systems and are not stored by SF2 Systems.

8.2.3 SF2 systems store the invoice, order, and transaction data required for processing and documenting the order. This specifically includes the payment ID assigned by Mollie, payment status, payment method, as well as the internal references necessary to assign the payment transaction.

8.2.4 Depending on the chosen payment method and the information provided by Mollie in the respective payment transaction, additional payment metadata may also be processed. This may particularly include masked card information or information about a bank account used for the payment. Such information is only processed to the extent necessary for the execution or documentation of the order, the allocation of the payment receipt, invoicing, refunds, the handling of payment issues, or for corresponding proof purposes.

8.2.5 Mollie processes the personal data required for the respective payment within the framework of payment processing under its own data protection responsibility. This particularly includes the execution of the payment as well as, where applicable, the fulfillment of its own legal obligations and measures for fraud and abuse prevention. The data protection provisions of Mollie also apply to this processing.

8.3 Legal bases and retention period

8.3.1 The processing for the execution of the order and the associated contract is based on Art. 6 para. 1 lit. b GDPR. To the extent that data is processed to fulfill legal invoicing, accounting, tax, or retention obligations, the processing is based on Art. 6 para. 1 lit. c GDPR.

8.3.2 Contract and order data are stored for the duration of the respective contractual relationship and beyond for as long as this is required due to statutory retention or limitation periods. Invoices, booking vouchers, and other documents required to be retained for tax or corporate law purposes are generally kept for the legally prescribed period, usually seven years. Longer statutory retention periods remain unaffected.

9. Technical Support and Error Analysis

9.1 Processing in Support and Error Cases

9.1.1 If you request technical support or report an error to us, we process the data necessary to handle the respective case. This may in particular include: a) name; b) company; c) email address; d) product and version information; e) license ID; f) if applicable, hardware ID; g) content of the request; h) technical error messages; i) diagnostic or log data; j) voluntarily submitted files; and k) history of communication as part of the technical support.

9.1.2 The processing serves the handling of the request for technical support, the analysis and correction of errors, the examination of technical or license-related issues, as well as communication with the user. Insights from technical support processes can also be used to improve the stability and security of our products and services.

9.2 Legal basis and storage duration

9.2.1 Insofar as technical support is part of an existing contractual or license relationship, the processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Otherwise, it may be based on Art. 6 para. 1 lit. f GDPR; our legitimate interest lies in properly supporting our users as well as correcting and preventing technical errors.

9.2.2 Data from technical support processes are stored for as long as this is necessary for processing the respective process and for appropriate technical traceability. Longer storage occurs only to the extent required by legal or contractual obligations or if the data are needed to assert, exercise, or defend legal claims.

10. Sensor, machine, and operational data

10.1 Local processing by SF2 software

10.1.1 The use of SF2 software does not by itself lead to an automatic transmission of the sensor, machine, or operational data processed with the software to SF2 Systems. As long as the software is operated locally or within the user's infrastructure, the data processed there generally remain within the respective user or customer environment.

10.2 Separate transmission to SF2 Systems

10.2.1 Processing of such data by SF2 Systems only takes place if data is transmitted to or made accessible to SF2 Systems as part of a separate service or communication. This can occur, for example, in the context of technical support, error analysis, a feasibility or evaluation check, a project, an analysis or consulting service, or any other separately agreed service.

10.2.2 If such data contains personal information, the data protection role of SF2 Systems depends on the respective service and the specific circumstances. Insofar as SF2 Systems processes personal data exclusively on behalf of a customer, this is done on the basis of a corresponding agreement for order processing in accordance with Art. 28 GDPR.

11. E-mail Communication

11.1 Contractually or technically required e-mails

11.1.1 In connection with an SF2 user account, an order, a download, or a license, we send emails that are necessary for the functions requested by the user, the execution of a contract, the license provision, or the security of the user account and the provided software. This particularly includes email confirmations, user account and security messages, password reset messages, order and contract confirmations, billing and payment information, messages regarding license activation, the provision of license files, notices of the impending expiration of temporary licenses, as well as legally or contractually required update and security information.

11.1.2 For this purpose, we process in particular the email address as well as the user account, contract, order, or license data required for the respective message and, if applicable, technical dispatch and delivery information.

11.1.3 The legal basis is Art. 6 Para. 1 lit. b GDPR. Security-relevant notifications can additionally be based on Art. 6 Para. 1 lit. f GDPR.

11.1.4 Contractually or technically necessary emails are separated from voluntary email information. In particular, the sending of legally or contractually required security and update information, license notifications, or other messages necessary for the execution of the contract or safety does not depend on consent to product information or company communications.

11.2 Voluntary SF2 Product Information

11.2.1 If you activate the corresponding setting, we will inform you by e-mail about SF2 products and product-related developments. This may include, in particular, information about software and hardware, new or updated software versions, features, editions, components, extensions, compatibilities, and other product updates.

11.2.2 The information may also relate to SF2 products that the recipient currently does not use or license. For this purpose, in particular, the e-mail address as well as the time, content, and status of the consent, and, if applicable, the user account identification are processed. Changes and revocations are also documented.

11.2.3 The legal basis is your voluntary consent pursuant to Art. 6(1)(a) GDPR in conjunction with § 174 TKG 2021.

11.3 SF2 News – Company News

11.3.1 If you activate the corresponding setting, we will inform you by e-mail about news from SF2 Systems. This may include, in particular, information about projects, events, case studies, collaborations, and other company developments.

11.3.2 In particular, your e-mail address as well as the time, content, and status of the consent and, if applicable, the user account identification are processed. The legal basis is Art. 6(1)(a) GDPR in conjunction with § 174 TKG 2021.

11.4 Management and Revocation

11.4.1 The consents for SF2 product information and SF2 news are independent of each other and can each be granted or revoked separately.

11.4.2 Users with an SF2 user account can change their settings at any time under "Subscriptions & Notifications." If an email contains an unsubscribe link, consent can also be revoked directly via this link; this applies in particular to recipients without an SF2 user account.

11.4.3 The revocation takes effect for the future and does not affect the legality of processing carried out up to the point of revocation. Records of previously given consent can be retained after the revocation as long as this is necessary to fulfill legal proof obligations or to assert, exercise, or defend possible legal claims.

11.4.4 The termination of a license is independent of voluntary email settings. Similarly, the revocation of email consent does not lead to the termination of an existing license.

12. Cookies and comparable technologies

12.1 Technically necessary technologies

12.1.1 Our website and the associated online services use cookies and comparable technologies, insofar as these are necessary for the operation of the website or you have consented to their use.

12.1.2 Technically necessary technologies are used in particular to maintain login sessions, securely authenticate users, protect forms and activation processes, prevent unauthorized access and cross-site request forgery attacks, store privacy and cookie settings, and provide explicitly requested functions.

12.1.3 To the extent that storing information on your device or accessing already stored information is strictly necessary to provide a function you have explicitly requested or to enable the transmission of a message, no prior consent is required for this in accordance with § 165 para. 3 TKG 2021. If personal data is processed in this context, this is done depending on the purpose, in particular on the basis of Art. 6 para. 1 lit. b or lit. f GDPR.

12.2 Consent management with KLARO!

12.2.1 To manage your consents for optional cookies and similar technologies, we use KLARO!. The system is operated locally by us and serves to record your selections, store them, and take them into account during further visits.

12.2.2 Through the link "Cookie Settings" in the footer of our website, you can view and change your selection at any time, as well as revoke a consent already given with effect for the future. There you will also find an up-to-date overview of the cookies and similar technologies used, including a) Name; b) Provider; c) Purpose; d) Category; and e) Storage duration.

12.3 Website Analysis with Matomo

12.3.1 We use Matomo to statistically analyze the use of our website and to improve our website, content, user guidance, and technical processes. Matomo is only activated after you have consented to the use of the corresponding analysis technologies via KLARO!. Without such consent, no optional Matomo analysis takes place.

12.3.2 With analysis enabled, depending on the technical configuration, the following information in particular can be processed: a) IP address in shortened or anonymized form; b) pages and content accessed; c) date and time of page visits; d) origin or referrer; e) browser type and browser version; f) operating system; g) device and display information; h) language settings; i) visit and session information; j) duration of stay; and k) interactions with our website.

12.3.3 The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR in conjunction with § 165 para. 3 TKG 2021.

12.3.4 Matomo is operated by SF2 Systems itself; the analysis is carried out according to the current system configuration at the location in Germany. Analysis data is only stored as long as it is necessary for statistical evaluation and improvement of our website, and is then deleted or anonymized. The storage duration of the cookies or comparable technologies used on your device is specified in the cookie settings.

12.3.5 Consent can be revoked at any time via the cookie settings with effect for the future. After a revocation, the optional Matomo analysis will no longer be activated for the respective user.

13. Technical infrastructure, service providers, and recipients

13.1 Recipient categories

13.1.1 As far as this is necessary for the in this Privacy Policy Personal data may, if necessary for the purposes described, in particular be transmitted to or processed by the following recipients or categories of recipients: a) providers of hosting and IT infrastructure services; b) providers for email dispatch and delivery; c) payment service providers; d) IT security, maintenance, and technical support service providers; e) tax advisors; f) legal advisors and other professional consultants; and g) authorities and courts, insofar as there is a legal obligation to disclose or the transfer is necessary for asserting, exercising, or defending legal claims.

13.2 Processors and independent controllers

13.2.1 Insofar as external service providers process personal data exclusively on our behalf, they are used as processors. With them, we conclude agreements in accordance with Art. 28 GDPR, insofar as legally required. We only select such processors who provide sufficient guarantees for data protection-compliant processing.

13.2.2 Insofar as a recipient processes personal data for their own purposes and under their own data protection responsibility, the transfer takes place on the basis of the respective applicable data protection provisions. This particularly concerns Mollie in the context of payment processing.

13.3 Systems used and processing locations

13.3.1 According to the current system configuration, the following services are used in particular:

a) Technical infrastructure – location Germany;

b) SF2 user account and authentication – in-house operation, location Germany;

c) Website analysis with Matomo – in-house operation, location Germany;

d) License system – in-house operation, location Germany;

e) Consent management with KLARO! – in-house operation, location Germany;

f) Email delivery – Fastmail Pty Ltd, location Australia as well as

g) Payment processing – Mollie B.V., Netherlands.

14. Transmission of personal data to third countries

14.1 General requirements

14.1.1 Insofar as personal data is transferred to recipients outside the European Union or the European Economic Product preview, this is done exclusively in compliance with Articles 44 et seq. of the GDPR.

14.1.2 Such a transfer may in particular be based on an adequacy decision of the European Commission pursuant to Article 45 GDPR, on appropriate safeguards such as the standard contractual clauses of the European Commission pursuant to Article 46 GDPR, or on another transmission basis permissible under the GDPR.

14.2 Email transmission to Australia

14.2.1 For email dispatch, we use Fastmail Pty Ltd, Australia. As part of the service provision, the processing of personal data may also take place outside the European Economic Product preview. To the extent that no adequacy decision by the European Commission exists for such a transfer, it is carried out on the basis of appropriate safeguards, in particular the standard contractual clauses pursuant to Art. 46 Para. 2 lit. c GDPR.

14.2.2 Further information on the safeguards used in connection with transfers to third countries can be requested at info@sf2systems.com .

15. Provision of personal data

15.1 Required and voluntary information

15.1.1 The provision of certain personal data is necessary for us to provide the services requested by the user or to perform a contract. Without a valid email address, for example, no SF2 user account can be created and no email confirmation can be carried out.

15.1.2 For the creation of a device-bound license, technical information about the licensed target system, in particular a hardware ID, may be required. For paid orders, the information necessary for concluding the contract, invoicing, and payment processing must be provided.

15.1.3 Mandatory fields are marked accordingly in the respective forms. Any information beyond this is voluntary, unless expressly stated otherwise.

15.1.4 If required information is not provided, the respective service cannot be provided or cannot be provided in full. In particular, a paid order cannot be processed without the information required for contract conclusion, invoicing, and payment processing, and a device-bound license cannot be issued without a hardware ID.

16. Retention period

16.1 General principles

16.1.1 Unless a specific retention period is mentioned in this Privacy Policy document, we only store personal data as long as it is necessary for the respective processing purpose.

16.1.2 Any further storage takes place in particular if a) legal retention obligations exist; b) a contractual or licensing relationship continues; c) data is required for documenting existing rights or consents; d) the data is needed to assert, exercise, or defend legal claims; or e) a specific case of security, fraud, or misuse is being investigated.

16.1.3 After the respective purpose of processing ceases and existing statutory retention or limitation periods have expired, personal data is deleted or, to the extent permissible and appropriate, anonymized.

17. Automated Decision-Making

17.1 No automated decisions within the meaning of Art. 22 GDPR

17.1.1 SF2 Systems does not use exclusively automated decision-making processes in connection with the website, SF2 user accounts, downloads, orders, and license activations, which have legal effects for the affected persons or similarly significantly affect them.

17.1.2 The automated technical creation, signing, or provision of a license file does not in itself constitute an automated evaluation of personal aspects or profiling in the sense of such decision-making.

18. Rights of affected individuals

18.1 General rights

18.1.1 Under the legal conditions, data subjects in particular have the following rights: a) Right of access in accordance with Art. 15 GDPR; b) Right to rectification in accordance with Art. 16 GDPR; c) Right to erasure in accordance with Art. 17 GDPR; d) Right to restriction of processing in accordance with Art. 18 GDPR; e) Right to data portability in accordance with Art. 20 GDPR; f) Right to object in accordance with Art. 21 GDPR; and g) Right to withdraw given consent with effect for the future.

18.2 Objection and withdrawal

18.2.1 Insofar as we process personal data on the basis of Art. 6(1)(f) GDPR, the data subject has the right to object to processing at any time for reasons arising from their particular situation. After such an objection, we will no longer process the relevant data unless we can demonstrate compelling legitimate grounds for processing that override the interests, rights, and freedoms of the data subject, or if the processing serves the establishment, exercise, or defense of legal claims.

18.2.2 If personal data is processed for the purposes of direct marketing, this processing can be objected to at any time. Following such an objection, the relevant data will no longer be used for direct marketing.

18.2.3 A given consent can be revoked at any time with effect for the future. The lawfulness of the processing carried out until the revocation remains unaffected.

18.3 Exercise of rights

18.3.1 To exercise your rights, you can contact us at info@sf2systems.com . To the extent necessary to protect personal data, we may request additional information to sufficiently verify the identity of the requesting person.

18.4 Separate notice on the right to object

Notice pursuant to Art. 21 para. 4 GDPR:

You have the right to object at any time to the processing of your personal data on grounds relating to your particular situation, which is carried out on the basis of Art. 6(1)(f) GDPR.

We will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.

If your personal data is processed for direct marketing purposes, you may object to this processing at any time and without giving reasons. After such an objection, your data will no longer be processed for these purposes.

You can submit your objection informally to info@sf2systems.com direct.

19. Right to lodge a complaint

19.1 Competent supervisory authority

19.1.1 If you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with a competent data protection supervisory authority.

19.1.2 In Austria, this is:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria

Email: dsb@dsb.gv.at
Phone: +43 1 52 152-0

19.1.3 The right to contact another data protection supervisory authority competent under statutory provisions remains unaffected.

20. Data security

20.1 Technical and organizational measures

20.1.1 SF2 Systems takes appropriate technical and organizational measures to protect personal data from loss, accidental or unlawful alteration, unauthorized access, unauthorized disclosure, and other unlawful processing.

20.1.2 The measures are regularly reviewed and adjusted if necessary, taking into account the state of the art, implementation costs, as well as the nature, scope, circumstances, and purposes of the processing and the associated risks.

21. Changes to these Privacy Policy

21.1 Update

21.1.1 SF2 Systems adjusts these Privacy Policy when the website, the offered features, the technologies or service providers used, or the relevant legal frameworks change.

21.1.2 The current version is made available on our website. In the case of significant changes, further information will be provided, as far as legally required.

Privacy

Cookie settings

Here you can specify which optional services SF2 Systems is allowed to use on this website.

Technically necessary functions

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Legal

Terms of Use for the SF2 Systems website

Status: 30.08.2026

These Terms of Use govern the use of the website of SF2 Systems GmbH ("SF2 Systems") under https://sf2systems.com including the general online functions and SF2 user accounts provided there.

1. Scope

1.1 These Terms of Use apply to access to and use of the SF2 Systems website, including publicly accessible content as well as website functions provided via an SF2 user account.

1.2 Insofar as the use of certain functions requires the creation of an SF2 user account, these Terms of Use apply to the resulting usage relationship, provided they were effectively incorporated during registration.

1.3 Consumers and entrepreneurs within the meaning of these Terms of Use are consumers or entrepreneurs within the meaning of § 1 KSchG.

1.4 For individual services, products, or functions, supplementary or more specific contractual terms may apply. The relationship of these terms to the present Terms of Use is governed by section 2.

2. Relationship to GTC and Software License Terms

2.1 For orders, purchases, paid services, and other contractual agreements via the SF2 Systems Shop, the Terms and Conditions (GTC) of SF2 Systems that are included at the time of contract conclusion apply.

2.2 For the download, installation, activation, and use of software from SF2 Systems, the terms applicable to the respective software or license apply. Software License Terms.

2.3 As far as special contractual, license, or Terms of Use or individual terms apply to a particular service Agreements apply, they take precedence over the present one for the respective service Terms of Use Product description, order, and order confirmation determine the scope of services agreed upon in each case.

2.4 These Terms of Use do not, in particular, establish any additional rights to use software, trademarks, protected content, or other products of SF2 Systems.

3. Permitted use of the website

3.1 The website may only be used within the framework of applicable legal regulations and these Terms of Use used.

3.2 In particular, the following are prohibited: a) using the website for illegal, abusive, or fraudulent purposes; b) interfering with the proper operation, security, or technical infrastructure of the website; c) circumventing or attempting to circumvent security, authentication, access, or other protective mechanisms; d) introducing, transmitting, or distributing malware, harmful code, or other technical components that may impair the operation of the website or third-party systems; e) unauthorized access or attempted unauthorized access to SF2 user accounts, data, systems, interfaces, or non-public areas; f) using the website in a manner that disproportionately affects its availability, performance, or security impaired; g) the violation of copyrights, trademark rights, trade secrets, data protection rights, or other rights of SF2 Systems or third parties; h) the transmission of illegal, misleading, or content infringing the rights of third parties via forms or other input options on the website.

3.3 Automated reading, recording, or indexing procedures, in particular automated scraping or crawling, as well as any other systematic automated collection of website content, are only permitted insofar as SF2 Systems has expressly allowed this or the respective use is legally permissible.

3.4 SF2 Systems is entitled to take technical measures to protect the website, its systems, and its users. These may include, in particular, restricting certain accesses, blocking conspicuous connections, or comparable security measures.

3.5 Contractually granted rights of a user shall not be further restricted by measures according to clause 3.4 than is necessary for security reasons, to prevent misuse, to fulfill legal obligations, or for comparable factual reasons.

4. SF2 User Account and Access Data

4.1 For certain functions of the website, in particular downloads, license and account functions, or access to additional content, the creation of an SF2 user account may be required.

4.2 When registering, the required information must be provided completely and truthfully. Changes to essential contact details must be updated through the account functions provided for this purpose, insofar as this is necessary for the use of the user account or the processing of existing contractual relationships.

4.3 Access data must be adequately protected against access by unauthorized third parties. Passwords and other personal authentication features must not be disclosed to unauthorized third parties.

4.4 If there are indications that an SF2 user account or access data has been used without authorization, SF2 Systems must be informed immediately. If corresponding functions are available, the user must change their access data immediately.

4.5 SF2 Systems can temporarily block or appropriately restrict access to an SF2 user account if a) there are concrete indications of unauthorized or abusive use; b) this is necessary to prevent security risks; c) the user significantly or repeatedly violates these Terms of Use ; d) a legal or regulatory obligation requires this; or e) a block is necessary for another comparably important factual reason.

4.6 To the extent circumstances allow, SF2 Systems will inform the affected user about a block and its reason.

4.7 The blocking, termination, or deletion of an SF2 user account does not affect rights and obligations from separately concluded contracts, in particular from orders, software licenses, or other agreements, insofar as these are not terminated in accordance with the applicable contractual or license terms.

4.8 The user can delete their SF2 user account at any time and without stating reasons via the functions provided in the user account or by sending a notice to info@sf2systems.com . With the deletion, access to the functions linked to the user account ceases. Rights and obligations from separately concluded contracts and licenses remain unaffected in accordance with clause 4.7.

5. Content, copyrights, and other proprietary rights

5.1 The content provided on the website, in particular texts, graphics, illustrations, photographs, videos, technical representations, documentations, software illustrations, designs, and other materials, may be protected by copyright, trademark, or other legal protection rights.

5.2 Unless explicitly stated otherwise, the corresponding rights are held by SF2 Systems or the respective rights holders.

5.3 The contents of the website may be accessed and displayed for the intended use of the website. Any further reproduction, editing, publication, distribution, public making available, or other use is only permitted to the extent that it is legally allowed or expressly permitted by SF2 Systems or the respective rights holder.

5.4 All trademark, indication, name, logo, and other protective rights of SF2 Systems remain with SF2 Systems or the respective rights holders. Use of these rights is only permitted to the expressly granted extent or with prior consent from SF2 Systems.

5.5 Providing software, an installation package, a license file, technical documentation, or any other download via the website does not grant any rights beyond those arising from the applicable contractual or Software License Terms provisions.

5.6 Text and Data Mining

5.6.1 SF2 Systems declares a reservation of use in accordance with § 42h para. 6 Copyright Act (UrhG) for the copyrighted works and other protected objects made publicly accessible on this website, as far as the corresponding rights are held by SF2 Systems. For content made publicly accessible via the Internet, the reservation of use will be indicated in an appropriately machine-readable form, as far as legally required.

5.6.2 Mandatory statutory powers, in particular the legally provided exceptions for text and data mining for the purposes of scientific research, remain unaffected.

6. Data protection

6.1 The processing of personal data in connection with the use of the website, the creation and management of an SF2 user account, the use of forms, software downloads, as well as other online functions is governed by the applicable Privacy Policy of SF2 Systems.

6.2 These Terms of Use do not constitute any further consent to the processing of personal data and, in particular, do not constitute consent to receive advertising, newsletters, or other marketing communications.

6.3 Insofar as consent is required for certain processing activities, it will be obtained separately and in accordance with legal requirements.

7. Content, Availability, and Changes of the Website

7.1 SF2 Systems creates and maintains the general information provided on the website with reasonable care. Insofar as such information is not explicitly made part of a contractual agreement, it does not constitute a guarantee, a quality agreement, or any other assurance regarding specific characteristics, functions, or results of a product or service.

7.2 Information on products, functions, technical characteristics, availability, or planned developments may be changed or updated. For orders and other contract conclusions, the information relevant to the respective contract conclusion as well as the applicable terms and conditions and other contractual provisions are decisive.

7.3 SF2 Systems strives for reasonable technical availability of the website. Continuous, uninterrupted, or error-free availability is not guaranteed unless expressly agreed upon in the contract.

7.4 Temporary restrictions may occur, in particular due to maintenance work, security measures, technical malfunctions, overloads, disruptions of communication networks, or events that are beyond the reasonable control of SF2 Systems.

7.5 SF2 Systems may change, supplement, further develop, or discontinue general content as well as functions of the website that are not contractually owed.

7.6 Existing contractual claims as well as rights from the GTC, Software License Terms or other separate agreements remain unaffected by changes to the website.

8. External Links and Third-Party Content

8.1 The website may contain references or links to websites, services, or other offers of third parties.

8.2 SF2 Systems has fundamentally no influence on the design and ongoing content of external offers. Including a link does not mean that SF2 Systems adopts the content provided there or recommends it, unless this is explicitly stated.

8.3 For external websites and services, the respective terms and privacy policies of the provider in question apply.

8.4 Liability of SF2 Systems for content or services of third parties is exclusively governed by the applicable statutory provisions.

9. Liability

9.1 Towards consumers, SF2 Systems is liable according to the statutory provisions. Statutorily mandatory liability provisions, in particular the mandatory provisions of the Consumer Protection Act, remain fully applicable.

9.2 In relation to entrepreneurs, SF2 Systems is liable without limitation for damages caused intentionally and by gross negligence, as well as in the cases provided for by law for personal injuries.

9.3 In relation to entrepreneurs, liability for property and financial damages caused by slight negligence in connection with the general use of the website is excluded, insofar as legally permissible.

9.4 Mandatory statutory liability provisions remain unaffected by the above liability regulations.

9.5 For damages in connection with a separately agreed service, a purchase contract, or the use of software, the liability provisions of the relevant terms and conditions apply additionally or take precedence, Software License Terms or other contractual conditions.

10. Amendments to these Terms of Use

10.1 SF2 Systems may these Terms of Use to change for the future use of the website, insofar as this is objectively necessary, in particular due to legal changes, technical developments, changes in website functions, or to close regulatory gaps.

10.2 The respective current version is published on the website and marked with an updated status.

10.3 Insofar as changes significantly affect an existing contractual use relationship, they will only become effective in accordance with the legal requirements and any change provision agreed for this purpose.

10.4 Already existing rights and obligations from separately concluded contracts are not changed by an amendment of this Terms of Use unless something else is validly agreed under the terms applicable to the respective contract.

11. Applicable Law and Jurisdiction

11.1 Austrian law applies to this Terms of Use and the use of the website.

11.2 With respect to consumers, the choice of law according to clause 11.1 only applies to the extent that it does not deprive them of the protection of mandatory provisions of the law of the state in which they have their habitual residence. Mandatory consumer protection provisions, in particular under Art. 6 of Regulation (EC) No. 593/2008 (Rome I Regulation), remain unaffected.

11.3 For disputes with entrepreneurs arising from or in connection with these Terms of Use or the use of the website, the exclusive jurisdiction of the court competent for the subject matter at the seat of SF2 Systems in Vienna is agreed, as far as legally permissible.

11.4 For consumers, the statutory courts apply. In particular, the mandatory provisions of the Consumer Protection Act as well as the applicable EU jurisdictional regulations remain unaffected.

12. Provider and Contact

12.1 The provider of this website is SF2 Systems GmbH.

12.2 The complete company, commercial register, and contact details as well as the legally required provider information are available on the Legal Notice website.

12.3 Questions regarding these Terms of Use can be directed to SF2 Systems via the contact options provided in the Legal Notice or on the website.

Legal

General Terms and Conditions

Status: 30.08.2026

SF2 Systems GmbH
Eichelhofstraße 2B
1190 Vienna, Austria
E-mail: info@sf2systems.com

1. Scope

1.1. This Terms and Conditions ("Terms and Conditions") apply to contracts between SF2 Systems GmbH ("SF2 Systems") and its customers regarding software, software licenses, digital services, as well as maintenance, technical support, evaluation, integration, and other project-related services.

1.2. They apply both to orders via the SF2 Systems website or online shop and to contracts based on individual offers.

1.3. For the use of software, the respective SF2 Systems license terms also apply. They specifically govern the type and scope of the granted usage rights.

1.4. Individual agreements, in particular individually negotiated enterprise, OEM, embedded, integration, or other special agreements, take precedence over these GTC and the additionally applicable license terms, insofar as they contain different provisions for the respective subject matter of the contract. The respective product description, order, order confirmation, and license entitlement determine the specific scope of services and licenses. For software- and license-specific questions, the respectively applicable Software License Terms take precedence over these GTC. In all other respects, these GTC apply.

1.5. Deviating terms and conditions of the customer only apply if SF2 Systems has expressly agreed to them.

1.6. To the extent that individual provisions apply exclusively to entrepreneurs or consumers, this will be explicitly indicated. A consumer is a person within the meaning of § 1 KSchG, for whom the respective transaction does not belong to the operation of their business.

2. Products and Services

2.1. SF2 Systems offers in particular software and software licenses, free and paid software editions, time-limited and unlimited licenses, runtime and engine licenses, as well as maintenance, technical support, evaluation, feasibility, and integration services.

2.2. The scope of services is determined by the respective product description, the order, the order confirmation, or the individual offer.

2.3. Information on functions, technical characteristics, compatibility, and possible applications describe the respective product. A specific economic, technical, or operational effect is only owed if it has been expressly agreed upon.

2.4. Results from demonstrations, trials, case studies, or comparable applications cannot be easily transferred to other system environments. Therefore, information on detection, analysis, or warning periods does not constitute any guarantee or assurance of corresponding results for the customer, unless expressly agreed.

3. SF2 User Account

3.1. An SF2 user account may be required to obtain certain products or licenses.

3.2. The customer must provide correct and complete information during registration and update any significant changes.

3.3. Access data must be treated confidentially and protected from unauthorized third-party access. In case of suspected unauthorized access, SF2 Systems must be informed immediately.

3.4. The customer is responsible for actions taken through their SF2 user account, as far as they have initiated them themselves or have allowed third parties access.

4. Conclusion of contract

4.1. The presentation of products and services on the website or in the online shop does not, in principle, constitute a binding offer from SF2 Systems.

4.2. By completing the ordering process, the customer makes a binding offer to conclude the respective contract.

4.3. SF2 Systems accepts this offer either through express confirmation or by providing the ordered digital service or license.

4.4. An automatically sent order confirmation initially only documents the receipt of the order, unless it explicitly states otherwise.

4.5. In the case of free software licenses, the contract can also be concluded by enabling the download, providing the license file, or issuing an activation key.

4.6. For enterprise products, project services, and other individual services, the conclusion of the contract is governed by the respective offer.

4.7. The ordering process in the online shop particularly includes the following technical steps: a) selection of the product and the license model; b) entry of the data required for concluding the contract and for invoicing; c) selection of the payment method; d) review of the order summary and, if applicable, correction of the entries; e) binding submission of the order by activating the button indicated as obligating payment.

4.8. Before submitting the order, the customer can review their entries using the order summary and correct them using the correction options provided in the ordering process.

4.9. SF2 Systems stores the contract text for contractual and evidential purposes. The contract documents relevant for the contract are made available to the customer electronically in connection with the conclusion of the contract. There is no separate entitlement to permanent online access to the stored contract text. Consumers are provided with the legally required contract information, including the necessary information on the right of withdrawal, on a durable medium via email. The current version of these Terms and Conditions is available on the website.

4.10. The conclusion of the contract is possible in German.

5. Prices and Payment

5.1. The prices stated at the time of the order or the prices of the respective offer apply.

5.2. Prices for consumers are quoted including statutory VAT, if VAT is applicable. For businesses, prices can be stated net plus VAT.

5.3. Any additional costs will be shown before the completion of the order. The VAT treatment is governed by the respective applicable legal provisions.

5.4. The available payment methods and, where applicable, the payment service providers used can be found in the ordering process or the respective offer.

5.5. Claims are due at the time specified in the order, invoice, or offer. If no payment term is agreed upon, the due date occurs upon invoicing.

5.6. If the customer is in default with a due payment, the statutory consequences of default shall apply. SF2 Systems may, after unsuccessful reasonable reminder, suspend the further provision of chargeable services until payment, insofar as this is legally permissible.

6. Software provision and activation

6.1. Software is provided depending on the product, in particular as a downloadable platform-specific installation package.

6.2. Digital services are provided without undue delay after the conclusion of the contract, unless otherwise agreed.

6.3. Certain products require activation. For this, in particular, an SF2 user account, a hardware ID, a license file, or an activation key may be required.

6.4. Details on license binding, transferability, and permissible use are set out in the respective license terms.

6.5. The customer must check before placing an order whether their system environment meets the published technical requirements. Statutory pre-contractual information obligations of SF2 Systems towards consumers, as well as mandatory warranty rights, remain unaffected.

7. Free Software and Evaluation Versions

7.1. The permissible scope of use of freely provided software is determined by the respective product description and license terms.

7.2. The free provision of a product does not give rise to any claim that it will be offered free of charge permanently, further developed, or continued with unchanged functionality.

7.3. Already granted perpetual usage rights are generally not affected by later changes to the product offering.

7.4. Separate functional or time restrictions may apply for test, preview, or evaluation versions, provided they are stated in the respective product description or at the time of contract conclusion.

8. Duration and Extension of Limited Licenses

8.1. The duration of a license is determined by the product description, the order, the order confirmation, or the individual offer.

8.2. Licenses designated as perpetual do not end solely due to the passage of time.

8.3. Limited licenses automatically expire at the end of the agreed license period. Termination is not required.

8.4. Standard licenses purchased through the online shop are not automatically renewed. A renewal must be actively ordered. Differing individually agreed regulations, in particular for enterprise, OEM, or other special contracts, remain unaffected.

8.5. If the renewal takes place before the existing license expires, the new license period generally starts immediately after the previous one. In the case of a later renewal, the new license period begins with the renewed provision or activation, unless otherwise agreed.

8.6. The prices and conditions in effect at the time of the renewal order apply for a renewal. There is no entitlement to earlier prices or conditions.

8.7. SF2 Systems can inform the customer before the expiration of a temporary license about the upcoming end of the license period and the possibility of an extension. This does not result in an automatic extension nor an obligation for SF2 Systems to send such a reminder.

8.8. If the license is not extended, the right to use it ends with the expiration of the license period according to the applicable license terms.

9. Customer Cooperation

9.1. As far as a service from SF2 Systems requires the cooperation of the customer, the latter must provide the necessary information, data, systems, access, and other prerequisites in a timely manner.

9.2. The customer is responsible for ensuring that data and content provided to SF2 Systems may be used legally for the agreed purpose.

9.3. Delays or additional effort resulting from a lack of or delayed cooperation do not fall within the responsibility of SF2 Systems.

9.4. For industrial applications, the customer remains responsible for evaluating and approving the specific use of SF2 products in their plant or infrastructure.

9.5. SF2 products are not safety-related control, protection, shutdown, or emergency systems and do not perform any corresponding safety-related function. Their intended purpose, in particular, is not to prevent or mitigate risks to the health or safety of persons or to property through their own safety function. SF2 products can provide technical evaluation results and status information to support decisions made by responsible persons or other technical systems. The assessment of this information as well as any safety-related decision remains reserved for the operator or the persons responsible for this purpose and the independent safety, protection, shutdown, and control systems designed for this purpose.

10. Updates and Changes

10.1. SF2 Systems can maintain the software within the framework of legal and contractual provisions, fix errors, provide security updates, and make technical adjustments.

10.2. For continuously provided digital services, SF2 Systems may make changes beyond those updates necessary to maintain contractual compliance if the change is required for a valid reason. Valid reasons include in particular a) maintaining or improving the security, integrity, or stability of the digital service, b) implementing mandatory legal, official, or regulatory requirements, c) adapting to changed supported operating systems, interfaces, technical standards, or security requirements, d) preventing misuse or unauthorized access, or e) further development necessary to maintain technical functionality, compatibility, or interoperability, provided that the essential subject matter of the contract is not altered.

10.3. For consumers, changes according to section 10.2 are made without additional cost. SF2 Systems informs consumers clearly and understandably about the change. If a change leads to more than a minor impairment of access to the digital service or its use, the legally required prior information is provided on a durable medium (email); the statutory rights of the consumer, in particular under § 27 VGG, remain unaffected.

10.4. The obligation to provide the updates necessary to maintain compliance with the contract towards consumers is subject to mandatory statutory provisions, in particular § 7 VGG.

10.5. As far as a legally required update is provided, SF2 Systems shall inform the consumer in accordance with legal requirements about its availability and the consequences of failing to install it.

10.6. A claim to specific future functions, product generations, or other developments exists only if this has been expressly agreed. Mandatory statutory update and warranty rights remain unaffected.

11. Intellectual Property and Usage Rights

11.1. The acquisition of a software license or other service does not transfer copyright, patent, trademark, or other intellectual property rights to the customer.

11.2. Software may only be used to the extent of the respective granted usage rights. The details are specified in the license terms.

11.3. Documentation, technical documents, models, software components, and other protected content may only be used to the contractually or legally permitted extent.

11.4. All trademark, sign, name, logo, and other proprietary rights of SF2 Systems remain with SF2 Systems or the respective rights holders. Use of these rights is only permitted to the expressly granted extent or with prior consent from SF2 Systems.

12. Warranty

12.1. SF2 Systems guarantees that the provided products and services correspond to the contractually agreed properties.

12.2. The statutory warranty provisions apply to consumers, in particular the Consumer Warranty Act (VGG), insofar as it is applicable to the respective contract. For digital services, the statutory requirements regarding their conformity to the contract and the obligation to update pursuant to § 7 VGG also apply.

12.3. Insofar as the VGG does not apply, warranty claims are governed in particular by §§ 922 et seq. of the ABGB.

12.4. The statutory corporate warranty provisions apply to entrepreneurs. Insofar as § 377 UGB applies to the specific service, the customer must notify of defects that were or should have been detected during proper examination within a reasonable period.

12.5. There is no warranty defect insofar as an impairment is demonstrably due to non-contractual use, an unsupported system environment, unauthorized changes by the customer or third parties, or other circumstances for which SF2 Systems is not responsible. Mandatory statutory warranty rights remain unaffected for consumers.

13. Liability

13.1. SF2 Systems is fully liable for damages caused intentionally or through gross negligence, as well as for personal injuries in cases provided by law.

13.2. The statutory liability regulations apply to consumers. Legally mandatory claims for damages are not restricted by these terms and conditions.

13.3. With respect to entrepreneurs, SF2 Systems is only liable for slight negligence in the event of a breach of essential contractual obligations. In this case, liability is limited to the damage typically foreseeable at the time of contract conclusion.

13.4. As far as legally permissible, SF2 Systems is not liable to entrepreneurs for lost profits, production or operating losses, loss of business opportunities, or data losses in the event of slight negligence, unless the damage in question is a typically foreseeable consequence of the breach of an essential contractual obligation.

13.5. The customer is responsible for ensuring reasonable and technologically appropriate security of their data and systems.

13.6. Analysis, status, similarity, and deviation information generated by the SF2 software are technical evaluation results. The professional assessment of these results, as well as decisions regarding interventions in machines, systems, or processes, are the responsibility of the respective operator or the persons responsible for this task.

13.7. Mandatory statutory liability, in particular under the Product Liability Act (PHG), insofar as it is applicable, remains unaffected.

14. Technical support services and availability

14.1. Maintenance, technical support, and other services are only owed if they are expressly part of the respective product, offer, or a separate contract. Mandatory legal obligations, in particular the provision of necessary updates, remain unaffected.

14.2. Certain response times, availabilities, or other performance metrics only apply if they have been expressly agreed upon.

14.3. Maintenance, security measures, or technical malfunctions may temporarily lead to restrictions of websites, SF2 user accounts, or other online functions. Uninterrupted availability is only owed if this has been expressly agreed upon.

15. Right of withdrawal for consumers

15.1. Consumers can generally withdraw from a distance contract in accordance with § 11 FAGG within 14 days without giving reasons, provided no legal exception exists.

15.2. The start and calculation of the withdrawal period as well as the exercise of the right of withdrawal are governed by the statutory provisions of the Distance and Off-Premises Contracts Act (FAGG). The legally required Cancellation Policy will be made available separately to the consumer.

15.3. For digital content that is not provided on a physical data carrier, the right of withdrawal may expire prematurely under the conditions of § 18 para. 1 no. 11 FAGG. In the case of paid digital content, this specifically requires that a) the consumer has explicitly agreed to the commencement of contract performance before the expiration of the withdrawal period, b) he has confirmed that he is aware that he thereby loses his right of withdrawal, and c) SF2 Systems has provided the consumer with the contract copy or contract confirmation required under the FAGG.

15.4. The declarations required for this are, where applicable, obtained separately during the ordering process. Consent to these T&Cs alone does not replace these declarations.

15.5. For services, the statutory regulations of the FAGG regarding the early commencement of service provision and the expiration of the right of withdrawal apply.

15.6. The separate information about the right of withdrawal, including the model withdrawal form, can be accessed on the website and is provided to consumers with the contract confirmation on a durable medium.

16. Data protection and contract-related communication

16.1. SF2 Systems processes personal data in accordance with the applicable data protection regulations. More detailed information can be found in the current Privacy Policy.

16.2. SF2 Systems can send the customer messages that are necessary for the execution or management of the contract. This includes in particular information on orders, payments, downloads, license activations, license expirations, and security-relevant changes.

16.3. Such contract-related messages are not marketing communications.

16.4. Voluntary product information, company news, and other communications for the purposes of direct advertising are only sent on the legally required basis. Given consents can be revoked at any time with effect for the future.

17. Blocking and extraordinary termination

17.1. SF2 Systems can temporarily block access or terminate a contract or a right of use extraordinarily for good cause if the continuation of the contractual relationship is unreasonable.

17.2. An important reason can exist in particular in the case of a substantial or repeated violation of the license terms, abusive use of SF2 user accounts or licensing mechanisms, intentional circumvention of technical licensing restrictions, or significant default in payment.

17.3. Insofar as a breach of duty can be remedied, the customer shall, as a general rule, first be given the opportunity to remedy it within a reasonable period.

18. Confidentiality in individual projects

18.1. Non-public technical and business information exchanged in the context of evaluation, development, integration, or other project services must be treated as confidential, provided that their confidential nature results from their content or the circumstances of disclosure.

18.2. The confidentiality obligation does not apply to information that was already publicly known, becomes publicly known without breach of duty, was already lawfully known to the receiving party, was lawfully obtained from third parties, was independently developed, or must be disclosed due to legal, judicial, or regulatory obligations.

18.3. Separate confidentiality agreements or confidentiality provisions in individual contracts take precedence over this provision.

19. Amendments to the Terms and Conditions

19.1. As a rule, a contract is subject to the Terms and Conditions agreed upon at the time of conclusion of the contract.

19.2. SF2 Systems may change these Terms and Conditions for future contracts.

19.3. Changes to existing contractual relationships only take place on the basis of a corresponding contractual or legal regulation.

20. Applicable Law and Jurisdiction

20.1. Austrian law applies, excluding its conflict of law provisions and the UN Sales Convention.

20.2. With respect to consumers, this choice of law only applies insofar as it does not deprive them of mandatory protective provisions of the country of their habitual residence.

20.3. For disputes with entrepreneurs, as far as legally permissible, the exclusive jurisdiction of the locally competent court at the seat of SF2 Systems in Vienna is agreed.

20.4. For consumers, the statutory places of jurisdiction apply.

21. Alternative dispute resolution

21.1. Insofar as SF2 Systems has undertaken or is legally obliged to involve a specific authority for alternative dispute resolution, consumers will be informed in accordance with § 19 AStG about the competent authority and its internet address.

21.2. If a dispute with a consumer cannot be resolved immediately, SF2 Systems will inform the consumer, in accordance with § 19 AStG, on paper or another durable medium about the body responsible for alternative dispute resolution for the dispute and whether SF2 Systems will participate in proceedings before this body. As long as there is no legal obligation to participate, SF2 Systems does not generally participate voluntarily in such proceedings.

22. Final Provisions

22.1. Amendments or additions to individual contracts are subject to the form agreed upon in each case.

22.2. Should any provision of these Terms and Conditions be or become wholly or partly invalid, this shall not affect the validity of the remaining provisions. The statutory provisions shall replace the invalid regulation.

Legal

Software License Terms of SF2 Systems GmbH

Status: 30.08.2026

These Software License Terms ("License Terms") govern the use of the SF2 software product portfolio provided by SF2 Systems GmbH, Vienna, Austria ("SF2 Systems").

The SF2 software product portfolio includes all software products, software components, execution environments, runtime packages, license models, edition variants, updates, upgrades, and corresponding documentation offered by SF2 Systems, regardless of their respective product names.

The specific scope of services and licensing is determined by the product description applicable at the time of contract conclusion, the order or order confirmation, the issued license entitlement, and, if applicable, an individual agreement with SF2 Systems.

For individual products, license models, or individually agreed Enterprise, OEM, Embedded, Integration, or comparable special usage forms, supplementary or deviating conditions may apply. Individually agreed arrangements take precedence over these license terms and conditions and Terms and Conditions SF2 Systems, as far as they contain deviating provisions for the respective contractual subject matter. These license terms and conditions prevail over the Terms and Conditions exclusively with regard to software-specific and license-specific regulations. For general contractual questions, the following additionally apply Terms and Conditions.

1. Subject matter of the contract and scope of the license

1.1 Grant of license

1.1.1 SF2 Systems grants the licensee a simple, non-exclusive, and – unless otherwise expressly agreed – non-transferable and non-sublicensable right to use the respective software in accordance with the product purchased or provided free of charge.

1.1.2 The licensee does not acquire ownership of the software or the underlying technologies.

1.2 Scope of the license

The specific scope of the license can in particular define: a) the licensed software product and its range of functions, b) the permissible type of use, c) the number of licensed target systems or instances of execution, d) commercial or non-commercial use, e) the license term, and f) where applicable, revenue, organizational, user, or other entitlement limits.

The product description applicable at the time the contract is concluded and the respective order or order confirmation are authoritative.

1.3 Changes to the product portfolio

1.3.1 SF2 Systems may in the future change, expand, merge, or discontinue product names, edition names, product lines, and license models.

1.3.2 Usage rights already granted effectively remain unaffected by this untouched.

2. Definitions

2.1 SF2 Application

„SF2 Application“ refers to a software product of the SF2 software product portfolio.

2.2 Licensed Target System

„Licensed Target System“ refers to the system to which a device-related license is assigned based on a hardware ID.

2.3 Execution Component

„Execution Component“ refers to a software component of the SF2 software product portfolio that is intended for independent execution of an SF2 runtime package.

2.4 Execution Instance

„Execution Instance“ refers to a specific concurrently running instance of an execution component.

3. Device-related Licenses and Hardware ID

3.1 Hardware ID Binding

3.1.1 Insofar as a license is device-related, it is assigned to a hardware ID.

3.1.2 The hardware ID is generated by the respective SF2 application on the licensed target system and serves to uniquely assign the license to this target system.

3.1.3 A device-related license may only be used on the licensed target system to which it was assigned based on the hardware ID.

3.2 Change of the licensed target system

3.2.1 In the event of replacement, defect, or permanent decommissioning of a licensed target system, SF2 Systems may allow the transfer of the license to another target system.

3.2.2 SF2 Systems may require an appropriate proof of the decommissioning of the previous installation for this purpose.

3.2.3 Permanent parallel use of the previous and the new installation is only permitted if corresponding additional licenses exist.

4. Authorized Use

4.1 Use by the Licensee and Assigned Persons

4.1.1 The licensee may use the licensed software themselves as well as allow persons they assign to use the software for contractually compliant use, provided that the use occurs within the granted scope of the license.

4.2 Responsibility of the Licensee

4.2.1 The licensee remains responsible for compliance with these license terms by such persons.

4.2.2 Use by these persons for their own or third-party purposes outside the scope of the license granted to the licensee is not permitted.

5. Free and Perpetual Licenses

5.1 Free Licenses

5.1.1 Free-of-charge provided software may be used in accordance with the respective product description, in particular for evaluation, development, testing, analysis of own data, and preparation of applications.

5.1.2 The free provision of software does not automatically entitle the use of additional or independently licensed execution components or execution instances.

5.2 Perpetual licenses

5.2.1 Insofar as a license is offered as perpetual or unlimited, the properly licensed software version may be used permanently in accordance with the acquired scope of the license.

5.2.2 A perpetual license does not establish an automatic entitlement to a) future major versions, b) new product generations, c) additional features, d) contractual maintenance or technical support services, e) future operating system compatibility, or f) additional instances of execution. Mandatory statutory update obligations remain unaffected.

5.2.3 Mandatory statutory rights remain unaffected.

6. Non-commercial license models

6.1 Permissible non-commercial use

6.1.1 As far as a license model is designated as non-commercial, it may only be used within the scope intended for that purpose.

6.1.2 Non-commercial license models can be offered in particular for private development or testing projects, teaching, training, student work, and non-commercial research.

6.2 Unauthorized use

Unless otherwise provided in the product description, the following is in particular not permitted: a) use for the provision of paid services for third parties, b) regular commercial production operations, c) commercial monitoring or optimization of systems, or d) any other predominantly business-related use.

6.3 Proof of authorization and research projects

6.3.1 For license models that are linked to affiliation with an educational, research, or comparable institution, SF2 Systems may require suitable proof.

6.3.2 Industry-funded or cooperative research projects are not considered commercial use solely based on their funding. The determining factor is the specific purpose of use.

6.4 Transition to commercial use

If a non-commercial use is to become commercial in the future, a suitable commercial license is required beforehand.

7. Commercial licensing models and eligibility criteria

7.1 Criteria

7.1.1 SF2 Systems can differentiate commercial licensing models according to objectively suitable criteria.

7.1.2 Such criteria can in particular be: a) annual revenue, b) company or organization size, c) number of users or target systems, d) number of runtime instances, e) number of locations, f) scope of use, or g) deployment and operational model.

7.2 Relevant Product Description

The applicable criteria and limits result from the product description or order valid at the time of the conclusion of the contract.

7.3 Revenue-Related Criteria

7.3.1 As far as revenue limits are relevant, the consolidated annual revenue of the licensee for the most recently completed fiscal year shall generally apply.

7.3.2 For newly founded companies, the reasonably expected annual revenue may be used.

7.4 Proof of Eligibility

7.4.1 The licensee confirms by selecting a corresponding license model that the respective requirements are met.

7.4.2 SF2 Systems may require appropriate proof in cases of justified doubt.

7.5 Subsequent Exceeding of Eligibility Limits

7.5.1 A later exceedance of an authorization limit does not retroactively lead to the loss of a properly acquired permanent license.

7.5.2 For future purchases, expansions, or renewals, the license model applicable at that time is decisive.

8. Individual and special license models

8.1 Use cases

8.1.1 For larger organizations, special forms of use, or extensive rollouts, individually agreed license models may be required.

8.1.2 This may particularly apply to a) usage at multiple locations, b) OEM or embedded use, in particular the integration of SF2 Software into third-party products or systems for distribution to their customers, c) the central operation of the software for third parties or the provision of managed services, d) provision under the branding of the licensee or a third party, e) extensive integrations, f) special deployment or operating models, or g) a large number of target systems or execution instances.

8.2 Individual Agreements

Scope, usage rights, terms, deployment and operating rights, maintenance and support services as well as prices will, in these cases, be agreed separately.

9. Execution Components and Execution Instances

9.1 License Obligation

9.1.1 In principle, each concurrently operated execution instance requires its own valid license, unless otherwise agreed in the product description or order.

9.2 Technical Environment

The licensing requirement applies regardless of whether the execution takes place on a) an industrial PC, b) a server, c) an edge device, d) a virtual machine, e) in a container, or f) another supported technical environment.

9.3 Development and Test Functions

Development, preview, simulation, or test functions within a licensed SF2 application are not considered additional production deployment instances, unless the respective product description provides otherwise.

9.4 Expiration of the License

For reasons of operational safety, the expiration of a license does not result in an automatic interruption of an already running execution instance. This does not establish a right of use beyond the end of the license. The licensee must immediately terminate the execution after the license has expired in an operationally safe manner, unless an extension has been effectively acquired. Administrative functions, especially via fleet management, may no longer be available after the license has expired.

10. Fixed-term licenses and extensions

10.1 Term

10.1.1 The term of a fixed-term license is derived from the respective product description, order, or order confirmation.

10.1.2 Upon expiration of the agreed term, the corresponding usage rights.

10.2 Extension

10.2.1 Temporary standard licenses do not automatically renew. A renewal must be actively ordered.

10.2.2 For individually agreed enterprise, OEM, or other special license models, the provisions of the respective individual agreement apply.

10.3 Renewal price

Unless otherwise agreed, the prices and conditions of the respective license model offered at the time of the renewal order apply for a renewal.

11. Customer-owned data, models, and SF2 runtime packages

11.1 Customer-owned data

11.1.1 The licensee retains all rights to its own data, sensor recordings, time series, configurations, and other content it has provided.

11.1.2 The use of the SF2 software product portfolio does not transfer any rights to this data to SF2 Systems.

11.2 Generated Models and Configurations

To the extent that the licensee generates models, fingerprints, configurations, or SF2 Runtime packages with their own data, the rights to the underlying customer-owned data remain with the licensee.

11.3 Use of SF2 Runtime Packages

An SF2 Runtime package may only be executed with an intended runtime component under a valid license for this purpose. Clause 9.4 remains unaffected.

11.4 Components of SF2 Systems

Software components, runtime components, algorithms, data structures, and other elements of the SF2 software product portfolio contained in SF2 runtime packages remain the intellectual property of SF2 Systems or the respective rights holders.

12. Voluntary Feedback

12.1 Use of Voluntary Feedback

If the licensee provides SF2 Systems with suggestions, improvement ideas, recommendations, or other feedback regarding the SF2 software product portfolio voluntarily, SF2 Systems may use these without any obligation to compensate for the development and further development of its products and services.

12.2 Rights of the Licensee

Rights of the licensee to their own data, confidential information, and other protected Contents remain unaffected.

13. Usage restrictions

13.1 Impermissible Actions

Unless expressly agreed or permitted by mandatory law, the licensee is in particular not allowed to: a) reproduce, transfer, sell, rent, lease, sublicense, or make the software or license available to third parties for independent use without authorization; b) circumvent, manipulate, or deactivate license files, activation mechanisms, hardware ID bindings, or technical license restrictions; c) operate more licensed target systems or runtime instances than the purchased license scope allows; d) use non-commercial licenses for commercial purposes; e) use the SF2 software product portfolio as centrally operated software service for third parties, within the framework of an OEM model, under the name of a third party or as to provide a managed service; f) to remove or alter copyright, trademark, license, or other protective notices; g) to decompile, disassemble, reverse engineer, or convert the software or components thereof into other readable forms, or otherwise determine underlying algorithms, structures, data formats, trade secrets, or technical protection mechanisms, unless mandatory legal rights prevent this; h) to create products or implementations derived from the software or its components, insofar as this constitutes an unauthorized use or modification of protected components.

13.2 Mandatory Legal Rights

13.2.1 The restrictions according to section 13.1 apply only insofar as mandatory legal rights to the contrary do not intervene.

13.2.2 The mandatory legal powers of the licensee, in particular pursuant to §§ 40d and 40e of the Copyright Act (UrhG), remain unaffected.

14. Intellectual Property and Protective Rights

14.1 Rights to the SF2 Software Product Portfolio

14.1.1 All rights to the SF2 Software Product Portfolio and the underlying technologies remain with SF2 Systems or the respective rights holders.

14.1.2 This particularly includes copyrights, patent rights, trade secrets, trademark and design rights, database rights, rights to algorithms, software architectures, user interfaces, Documentation and other technical expertise.

14.2 Scope of the license grant

These license terms do not transfer any ownership rights or other rights to the underlying SF2 technology beyond the expressly granted usage rights.

14.3 Trademark and Sign Rights

14.3.1 All trademark, sign, name, logo, and other proprietary rights of SF2 Systems remain with SF2 Systems or the respective rights holders.

14.3.2 Use of these rights is only permitted to the expressly granted extent or with prior consent from SF2 Systems.

15. Third-Party Software and Open-Source Components

15.1 Third-Party Components

The SF2 software product portfolio may include software or components from third parties, including open-source software.

15.2 Applicable Third-Party Terms

15.2.1 For such components, the respective third-party license terms may additionally or primarily apply.

15.2.2 Corresponding notices will be provided with the software or documentation, as required.

15.3 Open-source rights

Rights that the licensee is entitled to directly under an applicable open-source license are not restricted by these license terms.

16. Updates and security measures

16.1 Updates and new versions

16.1.1 Unless expressly agreed otherwise, a perpetual license does not automatically include future major versions, product generations, or paid feature modules.

16.1.2 SF2 Systems may provide bug fixes, Provide maintenance updates, security updates, and new versions.

16.2 Legally Required Security Updates

To the extent required under applicable law, SF2 Systems provides necessary security updates.

16.3 Cooperation of the Licensee

16.3.1 The licensee is responsible for installing provided security-relevant updates within a period appropriate for their specific use, insofar as this is technically and operationally reasonable.

16.4 Contractual Technical Support Services

16.4.1 Unless explicitly part of the purchased product or a separate agreement, there is no contractual entitlement to individual consulting, integration, implementation, training, or other technical support services. Mandatory legal obligations remain unaffected.

17. Technical Requirements, Data Backup and Usage Results

17.1 Technical Requirements

17.1.1 The licensee is responsible for meeting the system requirements specified in the product description or documentation and for providing suitable hardware, operating systems, networks, interfaces, and other technical prerequisites.

17.1.2 SF2 Systems does not guarantee compatibility with arbitrary devices, operating systems, controllers, sensors, fieldbuses, or third-party applications unless explicitly promised.

17.2 Data Backup

The licensee is responsible for backing up their data, configurations, models, and SF2 Runtime packages in a manner appropriate for their use.

17.3 Verification of Usage Results

17.3.1 The results and outputs generated by the SF2 software product portfolio must be properly checked by the licensee in the respective application context.

17.3.2 The licensee is responsible for independently providing and implementing the necessary technical, organizational, and security-related measures.

17.4 Safety-relevant applications

17.4.1 The SF2 software product portfolio is not intended as a safety-oriented control, protection, shutdown, or emergency system and does not assume any corresponding safety-oriented function. Its purpose is in particular not to prevent or mitigate risks to the health or safety of persons or to property through its own safety function.

17.4.2 The software can generate technical evaluation results and status information and provide these to responsible persons or other technical systems to support decision-making.

17.4.3 The professional assessment of this information as well as any safety-relevant decision and the design, implementation, and maintenance of necessary independent safety, protection, shutdown, and control mechanisms are the responsibility of the licensee or the operator of the respective plant or system.

18. Warranty and Liability

18.1 Relationship to the Terms and Conditions

18.1.1 For warranty and liability, the additionally applicable Terms and Conditions by SF2 Systems. In relation to entrepreneurs, SF2 Systems in particular does not owe completely error-free or uninterrupted software. Mandatory statutory rights remain unaffected.

19. Confidentiality

19.1 Confidential Information

Non-publicly accessible technical, business, or other information that is disclosed in connection with the SF2 software product portfolio or the respective contractual relationship and is marked as confidential or, under the circumstances, is to be regarded as confidential, must be treated appropriately confidentially by the receiving party.

19.2 Permitted Use

19.2.1 Confidential information may only be used to the extent that this is necessary for exercising the granted rights or for fulfilling contractual obligations.

19.2.2 Confidential information may be made accessible to such employees, consultants, or service providers who require this information for the respective contractual purpose and who, in turn, are obliged to maintain confidentiality.

19.3 Exceptions

The duty of confidentiality does not apply to information that a) is publicly known or becomes public without breach of contract, b) was already lawfully known to the receiving party, c) was lawfully obtained from a third party authorized to provide it, d) was independently developed, or e) must be disclosed due to legal, judicial, or regulatory obligations.

19.4 Mandatory Rights

Mandatory legal rights remain unaffected.

20. License Control and Breach of Contract

20.1 License Control

20.1.1 SF2 Systems may use technical license mechanisms that in particular a) check or technically enforce the validity and duration of a license, b) the assignment to a licensed target system, and c) the number of licensed target systems or execution instances.

20.1.2 The technical license checks are carried out locally on the respective system after providing the license code or the license file. No periodic online query or transmission of license ID, hardware ID, target system, instance, or other license check data to SF2 Systems takes place for these checks. Likewise, no industrial sensor, machine, or process data is transmitted to SF2 Systems in this process.

20.2 Verification of license compliance

20.2.1 In the case of justified suspicion of exceeding the scope of the license, SF2 Systems may request reasonable information from a licensee who is not a consumer within the meaning of § 1 KSchG, which is necessary to verify license compliance.

20.2.2 Legitimate confidentiality and security interests of the licensee must be taken into account.

20.3 Termination in the case of contract breaches

SF2 Systems may terminate a right of use for good cause if the licensee significantly breaches these license terms and does not remedy the violation within a specified period despite a reasonable request.

20.4 Termination without prior notice

A prior setting of a deadline is not required in particular if continuing the contractual relationship is unreasonable, for example in the case of a) intentional circumvention of technical license restrictions, b) unauthorized distribution, c) intentional commercial use of a non-commercial license, or d) unauthorized reverse engineering.

20.5 Consequences of Termination

After effective termination, the affected software may not be used further. An orderly termination of an already running execution instance for reasons of operational safety according to Section 9.4 remains unaffected.

21. Consumers

21.1 Mandatory consumer rights and digital provision

21.1.1 Insofar as the licensee is a consumer, the mandatory consumer protection provisions of the respective applicable law shall apply. The right of withdrawal for software provided digitally, the possibly required separate declarations regarding the start of contract fulfillment before the expiration of the withdrawal period, and the contract confirmation are governed by statutory provisions, in particular the FAGG, as well as the additionally applicable Terms and Conditions of SF2 Systems.

22. General Provisions

22.1 Changes to the License Terms

22.1.1 For an acquired perpetual license, the license terms agreed upon at the time of contract conclusion shall generally apply.

22.1.2 SF2 Systems may apply changed license terms for future purchases, expansions, renewals, new products, or new product versions.

22.1.3 Already permanently granted usage rights are not subsequently restricted solely by the publication of new license terms.

22.2 Transfer

22.2.1 A transfer, assignment, or sublicensing of a license to another legal entity generally requires the prior consent of SF2 Systems, as far as such a restriction is legally permissible.

22.2.2 Mandatory legal rights to resell or transfer software licenses remain unaffected.

22.2.3 In the case of restructuring, mergers, or comparable corporate successions, an adjustment of the license registration may be required.

22.3 Force majeure

22.3.1 SF2 Systems is not liable for delays or performance failures to the extent that these are based on events beyond the reasonable control of SF2 Systems and whose consequences could not be avoided despite reasonable care.

22.3.2 Mandatory legal rights remain unaffected.

22.4 Export Control and Sanctions

The licensee must comply with the applicable export control, embargo, and sanctions regulations when using, transferring, or providing the SF2 software product portfolio.

22.5 No Waiver

The failure to exercise or the delayed exercise of a right under these license terms does not constitute a waiver of that right.

22.6 Continuation

22.6.1 Provisions that are intended to continue to apply even after the termination of a contract or right of use shall remain in effect.

22.6.2 This applies in particular to regulations concerning intellectual property, confidentiality, liability, data protection, customer-owned data, and already accrued claims.

22.7 Relationship to Hardware

22.7.1 These license conditions exclusively govern the SF2 software product portfolio and the corresponding software usage rights.

22.7.2 For the sale, delivery, and other contractual conditions of hardware products, separate conditions may apply.

22.7.3 Insofar as hardware products include software, firmware, SF2 runtime packages, or other components of the SF2 software product portfolio, these license terms apply to the respective software components, unless otherwise agreed.

22.8 Data Protection

22.8.1 The processing of personal data in connection with registration, ordering, activation, license management, and the use of an SF2 user account is subject to the applicable Privacy Policy of SF2 Systems GmbH.

23. Contact

23.1 License Questions

Questions regarding licenses, eligibility criteria, commercial or non-commercial use, individual licensing models, OEM use, or license transfers can be directed to SF2 Systems become.

You can find the current contact and company information in Legal Notice under sf2systems.com.

Legal

Information on the Right of Withdrawal and Sample Withdrawal Form

Status: 30.08.2026

for consumers in contracts for digitally provided SF2 software

1. Right of Withdrawal

1.1. Consumers generally have the right to withdraw from a distance contract within fourteen days without giving any reason, unless a statutory exception applies.

1.2. For contracts for digital content that is not delivered on a physical medium, the withdrawal period begins on the day of contract conclusion.

1.3. To exercise the right of withdrawal, SF2 Systems must be informed of the decision to withdraw from the contract by means of a clear statement. The statement can be made, in particular, by e-mail or by post to take place.

1.4. The declaration is to be addressed to:
SF2 Systems GmbH
Eichelhofstraße 2B
1190 Vienna
Austria

E-mail: info@sf2systems.com.

1.5. To observe the cancellation period, it is sufficient for the communication regarding the exercise of the right of withdrawal to be sent before the expiry of the cancellation period.

1.6. For the declaration of withdrawal, the sample withdrawal form reproduced below according to Annex I Part B of the FAGG can be used; its use is not mandatory.

1.7. For distance contracts concluded via an online user interface after September 30, 2026, the right of withdrawal can additionally be exercised through the online withdrawal function provided by SF2 Systems during the withdrawal period. When using this function, SF2 Systems will immediately send the consumer a confirmation of receipt of the withdrawal declaration, including its content, as well as the date and time of its receipt, on a durable medium.

2. Consequences of an effective withdrawal

2.1. In the case of an effective withdrawal, SF2 Systems will reimburse the payments received for the contract concerned without delay and at the latest within fourteen days from the day on which the notification of withdrawal was received by SF2 Systems.

2.2. For the repayment, SF2 Systems generally uses the same payment method that was used for the original payment, unless something else has been expressly agreed upon. No additional fees are charged for the repayment.

3. Early expiration of the right of withdrawal for digital content

3.1. For paid digital content that is not provided on a physical data carrier, the right of withdrawal expires before the end of the fourteen-day period if SF2 Systems has begun fulfilling the contract and the legal requirements for this have been met.

3.2. This particularly requires that a) the consumer has explicitly agreed to the commencement of contract fulfillment before the expiry of the withdrawal period, b) the consumer has confirmed that they have acknowledged that by the early commencement of contract fulfillment they will lose their right of withdrawal, and c) SF2 Systems has provided the consumer with the legally required contract copy or contract confirmation on a durable medium.

3.3. The consent to early commencement and the confirmation of acknowledgment are obtained separately during the ordering process. Mere consent to the Terms and Conditions, the Software License Terms or the Terms of Use do not replace these declarations.

3.4. The contract confirmation also contains, as far as legally required, the confirmation of the declarations made in accordance with section 3.2.

Sample Withdrawal Form

If you want to withdraw from the contract, please fill out this form and send it back.

ToSF2 Systems GmbH
Eichelhofstraße 2B
1190 Vienna, Austria

E-mail: info@sf2systems.com
Withdrawal DeclarationI/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Goods / Service
Ordered on (*) / Received on (*)
Invoice Number / Order Number
Name of Consumer(s)
Address of Consumer(s)
Date and SignatureDate: ____________________________________


Signature: ______________________________
(only if notification is made via Paper)

(*) Delete incorrect.

Sample Withdrawal Form↓ PDF · EN

Online withdrawal form

Alternatively, you can prepare your information online and send the withdrawal notification to SF2 Systems via your email program.

When you click on "Withdraw by Email", your email program will open with a completed withdrawal notice to info@sf2systems.com. Check the details before sending.

Download PDF

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